Refund policy
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (FEBATEX GmbH, Mönchbruchstraße 21, 65451 Kelsterbach, Germany, info@sk8erboy.com, Telephone: +4961077146402) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax, or email). You are also welcome to directly log in to your customer account. You may use the attached model withdrawal form for this purpose, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is earlier.
Please note that we can only provide you with a return label within Germany. The cost of a return is €7,99 per parcel, which will be deducted from the possible refund amount.
You must send back or hand over the goods to us or to FEBATEX GmbH (Mönchbruchstraße 21, 65451 Kelsterbach, Germany) without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods that is not necessary for checking their condition, properties, and functionality.
The right of withdrawal does not apply to the following contracts:
- Contracts for the delivery of goods that are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
- Contracts for the delivery of sealed goods, underwear, toys, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
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Model withdrawal form (If you wish to withdraw from the contract, please complete and return this form.) – To FEBATEX GmbH, Mönchbruchstraße 21, 65451 Kelsterbach, Germany, info@sk8erboy.com – I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following – Ordered on (*)/received on (*) – Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only if notification is made on paper) – Date |
Special notes
If you finance this contract by means of a loan and later withdraw from it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are simultaneously your lender or if your lender makes use of our involvement with regard to the financing. If the loan has already been paid to us when the withdrawal takes effect, your lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the withdrawal or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign exchange, or derivatives).
Shipping method "Deutsche Post Warenpost International (uninsured). If you select this shipping method, shipping is uninsured and only with limited tracking. Shipping is at the buyer's own risk, unless we ourselves are responsible for the loss or damage of the shipment (e.g. due to incorrect addressing or inadequate packaging). Compensation or a refund in the event of loss or damage during transit is therefore not possible.
If you wish to avoid a contractual obligation as far as possible, make use of your right of withdrawal and also withdraw from the loan agreement if you are entitled to a right of withdrawal for that as well.
Withdrawal information created with rechtstexter.de.